Complaints Process

How to Make A Complaint
Each Corlann Region has a local complaints process and anyone directly affected by the way in which the  Services has carried out its functions, or anyone acting directly on such a person’s behalf, may make a complaint under the relevant Corlann Region’s procedure. This includes individuals or a relevant person acting on behalf of an individual or organisation.  

In the first instance individuals are encouraged to bring up appropriate issues directly with the relevant staff/service area involved with the complaint either by telephone or in person.  Corlann is aware of the importance of responding to issues quickly and of handling all complaints as sensitively as possible. It is expected that a large proportion of complaints can and will be responded to promptly at point of contact. 

How can complaints be made? 
Corlann Regional Procedures will outline how complaints can be made in each region.  In the event that the individual does not wish to address the complaint with the relevant Region they can make a complaint to:  

National Complaints Officer, Corlann, National Office, Kilcornan House, Clarinbridge, Co. Galway.  H91 K2E9 or by e-mail to queries@corlann.ie 

Complaint Procedures and the Ombudsman 
If you have complained to us and you are not satisfied with our decision on your complaint it is open to you to request a review by the Health Service Executive (HSE) under Your Service Your Say. It is also open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you.

Contact details are:
The Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.
Phone: LoCall 1890223030 or (01) 6395600
Email: ombudsman@ombudsman.ie.